At Anfaas, we are committed to ensuring that every order is delivered in a reliable, secure, and timely manner, regardless of the customer’s location. As an international online store, we collaborate with established global logistics and courier partners to manage order fulfillment, shipping, and delivery coordination efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered, along with the responsibilities of both Anfaas and our customers. By placing an order through our website, you acknowledge and agree to the terms outlined in this policy.

Order Processing and Handling Time

All orders placed with Anfaas are carefully reviewed, verified, and prepared for dispatch within one (1) to three (3) business days after successful payment confirmation. Business days exclude weekends and public holidays. Orders placed outside of standard business hours will begin processing on the next working day. During periods of high demand, promotional events, or seasonal sales, processing times may be extended slightly. In such cases, customers will be notified if a significant delay occurs. Our processing timeline reflects our commitment to accuracy, quality checks, and secure packaging before shipment.

Shipping Methods and Estimated Delivery Timeframes

Anfaas utilizes trusted international courier services to ensure dependable worldwide delivery. Once an order has been dispatched, the estimated delivery timeframe for most destinations is approximately eight (8) to twelve (12) business days. These delivery estimates are provided as guidelines only and do not constitute guaranteed delivery dates. Actual delivery times may vary due to factors such as customs clearance procedures, courier network delays, weather conditions, public holidays, or other circumstances beyond our control. While we strive to meet all estimated timelines, occasional delays may occur.

Shipment Confirmation and Order Tracking

Once your order has been shipped, Anfaas will send a confirmation email containing shipment details and a tracking number. This tracking number allows you to monitor your package through the courier’s official tracking system. Tracking information may take up to forty-eight (48) hours to become active after dispatch. If tracking details are not received within three (3) business days following order placement, customers are encouraged to contact our support team for assistance.

Shipping Charges and Cost Transparency

Shipping charges are calculated automatically at checkout based on the destination, order size, and shipping method selected. All applicable shipping fees are clearly displayed before payment is completed, and Anfaas does not apply hidden or unexpected shipping charges. From time to time, Anfaas may offer free shipping or reduced shipping rates as part of promotional campaigns or minimum purchase offers. Any such promotions will be clearly communicated on our website at the time they are available.

Customs Duties, Taxes, and Import Fees

For international shipments, orders may be subject to customs duties, import taxes, value-added tax (VAT), or clearance fees imposed by the destination country’s customs authorities. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer. Customs regulations and procedures vary by country, and Anfaas has no control over these policies or the duration of customs clearance. Any delays resulting from customs inspections or clearance processes are outside of our responsibility.

Delayed, Stuck, or Lost Shipments

Although Anfaas works exclusively with reliable shipping partners, delays may occasionally occur due to global logistics disruptions, customs processing, or unforeseen events such as weather conditions or transportation restrictions. If your order exceeds the estimated delivery timeframe, we encourage you to contact our support team with your order number so we can investigate the matter with the courier. In rare cases where a shipment is confirmed as lost after courier verification, Anfaas will offer an appropriate resolution, which may include reshipping the order at no additional cost or issuing a full refund, subject to product availability.

Accuracy of Shipping Information

Customers are responsible for providing complete, accurate, and up-to-date shipping information at checkout, including full address details, postal code, contact number, and email address. Anfaas is not responsible for delivery failures, delays, or losses resulting from incorrect or incomplete information provided by the customer. If a shipment is returned to us due to address errors or failed delivery attempts, additional reshipping fees may apply. We strongly advise customers to carefully review all shipping information before finalizing their purchase.

International Shipping Restrictions

Certain products may be restricted or prohibited from shipment to specific countries due to local regulations, customs policies, or courier limitations. If an item cannot be shipped to your destination, Anfaas will notify you promptly and issue a full refund for the affected item. Some regulated goods may be subject to destination-specific restrictions that are beyond our control.

Split or Multiple Shipments

To improve delivery efficiency and reduce overall transit time, some orders may be shipped in multiple packages from different fulfillment locations. In such cases, customers may receive more than one tracking number, and items may arrive separately on different dates. No additional shipping charges will be applied for split shipments. This process allows us to fulfill orders more efficiently when items are sourced from different warehouses.

Customer Responsibilities and Acknowledgment

By placing an order with Anfaas, you acknowledge and agree to provide accurate shipping information, accept responsibility for any applicable customs duties or import taxes, monitor tracking updates, and contact us promptly if any delivery issues arise. Customer cooperation is essential to ensure a smooth, successful, and timely delivery process.

Shipping Support and Contact Information

If you have any questions regarding shipping, delivery timelines, or order status, our support team is available to assist you.

Email: anfasltd009@gmail.com
Website: www.anfaas.store